Reference

Our Terms, Your Account Rights

These legal terms govern your use of an999 and apply to every account, transaction, and session on this platform. Access is available where local law in Pakistan permits, and your continued use means you have read and accepted what is set out here.

Account TermsPrivacy PolicyPayment ConditionsEligibility RulesData Rights
an999 Our Terms, Your Account Rights
LEGAL CONTACT

Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles policy queries directly. You can reach us through any of the channels below.

Live Chat Open the chat widget from any page on an999. Policy and account queries are handled by the same team — no separate queue for legal questions.
Email Support Send your query to our support address from the email linked to your account. Include your account ID so we can locate your records without delay.
Account Help Centre Your account dashboard has a dedicated help section where you can submit a formal data request, flag a billing dispute, or ask about account closure.
DATA AND SECURITY

How We Handle Your Information

Your account data is held securely and used only to operate your account, process payments through JazzCash, Easypaisa or Raast, and meet any verification requirements that apply in your region. We do not sell your personal data to third parties.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold at any time.

Cookies and Tracking

We use session cookies to keep you logged in across your browser and mobile sessions. Analytics cookies help us understand how the platform is used; you can manage these from your browser settings.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Your Rights

You can request access to your personal data, ask us to correct inaccurate records, or request account closure through the help centre in your dashboard. We aim to respond to data requests promptly.

Common Legal and Account Questions

These are the questions we hear most often about our terms, data practices, and account rights. If your question is not here, reach us through live chat or the help centre in your dashboard.

These terms apply to anyone who opens or uses an an999 account. Access is available where local law permits, and you are responsible for confirming that use is allowed in your region.

Log in to your account, go to the help centre in your dashboard, and submit a data access request. We will respond with a summary of the information we hold linked to your account.

Yes. Submit a closure request through the help centre or contact support via live chat. We will close the account and remove personal data, subject to any retention period required by applicable rules.

Raise the dispute through the help centre in your dashboard, including the transaction reference. Our team will review the payment record and respond with findings, usually within a few business days.

We update the revision date at the top of this page whenever terms change. Continued use of your account after a revision means you accept the updated version. Check this page if you want to review the current terms.

We do not sell your data. Information is shared only where needed to process payments via JazzCash, Easypaisa or Raast, or where required by applicable law or a verified regulatory request.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.